Angi Egan Bio
Angi is the founder of an award winning retail merchandising consultancy, set up to deliver knowledge and excellence for new and established businesses around the world. Consultancy work has involved working with clients such as Kerastase Paris, BMW Motorad, Rockliffe Hall, L’Occitane, Elemis, Age UK and Wentworth Golf & Spa.
With over 20 years operational and management experience in both the UK, USA & Asia Angi has worked for some of the most successful retailers such as The Body Shop, IKEA, ESPA and Gap, and in partnership with Liberty in London and Harvey Nichols throughout the UK.
As an author and professional speaker Angi has developed the refreshingly different Romancing the Customer™ business books which continue to inspire, entertain and communicate how to achieve brand loyalty and lasting differential. This cheeky metaphor has also helped to address the challenge of getting the service message to ‘stick’ in transient, multi-generational sectors like retail and hospitality.
Show Description - ROMANCING THE CUSTOMER™ - Achieve more with strategies that keep your customers in love with your brand
Building exceptional customer relationships can mean the difference between a business which prospers and one that simply gets by. Avoiding promiscuous customer behaviour by building meaningful relationships will encourage long-term brand fidelity.
Angi Egan, consultant, speaker and author of Romancing the Customer™ says "This encourages a more considered, seductive approach rather than the costly one-night stand. It takes time to build brand equity and the ‘romancing’ is what we need to do brilliantly in terms of service excellence and client care".
Angi shares these secrets including educating the less romantic amongst us (like your show host) to ensure we remain relevant, captivating and as Angi would put it 'totally desirable'.
If you are sceptical you should see Angi’s client list, which includes some of the biggest and most exclusive global retail brands. Listen and who knows, it might not just be your customers who find you more desirable!
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